【Shopping Process】 

1.

Q：How long do selected products stay in the shopping cart?  

A：Products will stay in the shopping cart as long as customers do not delete them, purchase them or visit the online store in incognito mode. 

 

2.

Q：What payment methods does the OUP Online Store accept?

A：The store accepts VISA, MasterCard, UnionPay, Google Pay, Apple Pay, and Shop Pay only.

 

【Order】 

1.

Q：Is there any confirmation notice once I have placed an order? 

A：After having placed an order, you will receive an order confirmation at the email address provided in the checkout process. 

 

2.

Q：Can I cancel or edit my order after it has been placed? 

A：OUP will accept return and refund only for items damaged on delivery or an incorrect order. If there is the case, please contact our Customer Service team at 2516-3126 or shop-cs.hk@oup.com.  

 

【Delivery】 

1.

Q：Is free delivery available?  

A：Free shipping is available for net purchases of $600 or above. 

 

2.

Q：How much is the delivery charge?  
A：Free shipping is available for net purchases of $600 or above. For orders under $600, a delivery fee of $30 will be charged at check-out. 

 

3.

Q：Where can I choose to deliver my order to? 

A：OUP can arrangement door-to-door delivery service to local industrial, commercial or residential addresses. You can also choose to pick up at SF store, EF locker and SF convenience store, etc. 

 

4.

Q：Can I change the delivery date, time or address? 

A：Once the delivery is arranged for you, OUP will send you an email with the SF tracking number. If you need to make any change, please contact with SF Express directly. (Contact method: https://www.sf-express.com/hk/en/contact_us/).

If you have not received any SF tracking number from OUP, it indicates no delivery has been arranged. In this case, please contact us at 2516-3126 or shop-cs.hk@oup.com to change the delivery details.  

 

5.

Q：How long does delivery take? 

A：OUP will arrange delivery of the ordered items to SF Express in 3-5 working days after your order has been confirmed. Then, the delivery process to your given address will take another 2-3 working days. 

 

6.

Q：Can I pick up the products by myself? 

A：Since the delivery service is taken care by SF Express, all products will be directly delivered from SF’s warehouse to your given address. Therefore, all purchases from OUP Online Store cannot be collected at any OUP offices. 

 

7.

Q：Can the order from OUP Online Store be delivered outside Hong Kong? 

A：OUP currently offers the delivery service to places in the Hong Kong Special Administrative Region only.